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The House Nameplate Company
Unit 16
Vauxhall Estate
Wrexham
LL14 6HA
Tel: 01978 822772
Fax: 01978 810201
e-mail: housenameplate@timpson.com
How to make a purchase
All orders are made through either individually created ASP pages or through
our shopping cart program. All the information requested must be filled in by
the
user and we cannot be held responsible for customers mistakes in the information
provided.
Prices and taxes
All our sales include VAT and postage to mainland UK unless stated. VAT is not
charged on orders from outside the EEC.
Delivery
The house signs shown on our site are individually made
to order and we aim to despatch finished pieces within the time shown for the
individual product.
If we are unable to supply the goods to your required specification, you will
be notified as soon as possible after we receive your order. You will be offered
a full refund or an alternative.
If we are unable to despatch your order within the specified delivery time, we
will contact you by e-mail with an estimated despatch date.
If the delivery cost is included in the price of the product it will be clearly
shown in the description. All non UK orders will be charged accordingly. Some
of our items are delivered by courier and will be delivered to the given address
only. We reserve the right to request any subsequent delivery cost if the order
is returned to us due to a failed delivery.
Refunds
If your order arrives with defects or is damaged in transit, we will replace
it, whenever possible, free of charge or refund your money. If you need to return
goods, please contact us within three working days of receipt of your order with
details of the complaint. Returns are made at your expense, although we may waive
this responsibility in certain circumstances.
Guarantee
All our products come with The House Nameplate Company 5 year guarantee.
Indemnity
You agree to indemnify us against any claims, losses, liabilities, damages and
expenses (including legal fees) arising out of your use of this site or our products
or products provided by a third party.
Confidentiality
The information you provide us with will not be made available to any other third
party.
Jurisdiction
These terms are subject to the laws of England and the jurisdiction of the English
Courts.
Consumer rights
None of the above terms and conditions affects your statutory consumer rights.
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