Terms & Conditions

How to make a purchase
All orders are made through either individually created ASP pages or through our shopping cart program. All the information requested must be filled in by the user and we can not be held responsible for customers mistakes in the information provided.

Prices and Taxes
All our sales include VAT and postage to mainland UK unless stated. VAT is not charged on books or orders from outside the EEC. All prices are subject to change and the prices on the web site will over rule any printed catalogue which are deemed to be out of date.

Fixing
All house signs and number plaques come pre-drilled to enable easy fitting and are supplied with the recommended fixtures.

Delivery
The house signs and engraved products shown on our site are individually made to order and we aim to despatch finished pieces within the time shown for the individual product. All other products will be posted from our warehouse within the time shown in the product description.

If we are unable to supply the goods to your required specification, you will be notified as soon as possible after we receive your order. You will be offered a full refund or an alternative.

If we are unable to despatch your order within the specified delivery time, we will contact you by e-mail with an estimated despatch date.

If the delivery cost is included in the price of the product it will be clearly shown in the description. All non UK orders will be charged accordingly. Some of our items are delivered by courier and will be delivered to the given address only. We reserve the right to request any subsequent delivery cost if the order is returned to us due to a failed delivery.

Product Disclaimer

Metal products with a powder coated finish may be affected by prolonged exposure to atmospheric conditions, particularly sea air, which may cause the sign to deteriorate.

Refunds
If your order arrives with defects or is damaged in transit, we will replace it, whenever possible, free of charge or refund your money. If you need to return goods, please contact us within three working days of receipt of your order with details of the complaint. Returns are made at your expense, although we may waive this responsibility in certain circumstances.

Guarantee
All our products come will The House Nameplate Company guarantee.

Indemnity
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees) arising out of your use of this site or our products or products provided by a third party.

Confidentiality
The information you provide us with will not be made available to any other third party.

Jurisdiction
These terms are subject to the laws of England and the jurisdiction of the English Courts.

Consumer Rights
None of the above terms and conditions affects your statutory consumer rights.

Promotional Offers

a) Promotional codes (promocode) may only be redeemed at our Web site www.housenameplate.co.uk toward the purchase of products advertised in offer. They cannot be redeemed via phone or mail order.

b) Promotional codes cannot be used retrospectively, ie applied to orders already placed with us.

c) Please refer to your Promotional offer for the expiry date and any additional offer restrictions.

d) Promotional offers can have a cash value of GBP 0.001 and is not transferable or assignable.

e) Certain products may be exempt from promotional offers

f) The House Nameplate Company reserves the right to cancel online promotional offers at any time.

g) Please note that online promotional codes cannot be used in conjunction with any other offer, and only one promotional code may be used per transaction.

l) Promotional codes for free delivery only apply for UK mainland (this excludes the highlands and outlying islands).