Frequently Asked Questions

Answers and information regarding frequently asked questions.

Are my credit card details safe?
Yes all our payments are handled via 'Secure Trading'. These are one of the worlds biggest internet payment providers and use all the latest security measures. Timpson don't hold any credit card data at all.
Do you post to countries outside the UK?
Yes! We post worldwide. Where possible we use 'International Small Packet Rate' this usually takes between 7-10 days. For larger packages we use 'Parcelforce' these can take between 10 and 21 days.
How do you size the engraving on an item?
For slate signs we use set sizes of 1", 1.5" and 2". For all other items we size the text to fit the sign or use a size that looks right for the item.
Can I cancel or change my order?
Stock Items: You have the legal right to cancel or change your order within 7 days of receipt of goods. Goods should be returned in its original packaging. Refund will be issued on receipt of the returned goods. Made To Order Items: It is not possible to cancel or change Made to Order Items if the production process has already started. However, if the nameplate/number has not gone into production we shall endeavour to meet your request for changes/cancellations.
Do your house signs come with wall fixings?
Yes they do! all our signs come with wall fixings.