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How do I pay for my order?
We won't process payment until we've made sure that all
the goods in your shopping basket have been processed.
And to make sure you always have the highest level of
security, your payment details are automatically encrypted
when you enter them. You can pay for your online order
using the Visa, MasterCard, Delta, Switch or Solo cards.
All prices include VAT, and our VAT number is
Can I cancel
or change my order?
Stock Items: You have the legal right to cancel or change
your order within 7 days of receipt of goods. Goods should
be returned in its original packaging. Refund will be issued
on receipt of the returned goods.
Made To Order Items: It is not possible to cancel or change
Made to Order Items if the production process has already
started. However, if the nameplate/number has not gone
into production we shall endeavour to meet your request
for changes/cancellations.
What happens if I'm out when
you deliver?
Most deliveries need to be signed for. If you are out when
we try to deliver, the driver will try a neighbour or
find a safe and secure place to leave your parcel. If
they cannot find a safe place, your parcel will be returned
to the depot. They'll leave you a card explaining where
your parcel is and what to do next.
House Numbers are despatched by Royal Mail 2nd Class service.
Depending on the service in your area, it can take upto
four working days for delivery.
When and how will my order be delivered?
Stock Items: For orders received before 12 noon, items
in stock will be despatched on the same day. Stock Items
include House Numbers without motifs upto Number 50.
House Numbers are despatched by Royal Mail’s 2nd
Class Service.
Made To Order Items: Please allow
21 days for despatch of your House Sign. Most deliveries
need to be signed for.
If you are unable to sign for your item at your home address,
we would appreciate if you could provide an alternative
delivery address (work address), to avoid delay in delivery.
Are
my credit card details safe?
A Yes all our payments are handled
via 'Worldpay'. These are one of the worlds biggest internet
payment providers
and use all the latest security measures. House Nameplates
don't hold any credit card data at all.
Fitting is easy !!
Tools Required - Toolkit (wall
plugs & screws), Drill & Screwdriver
Optional Tools - Spirit Level & Tape Measure
Position - Establish appropriate position for house sign
eg. on the brickwork on the left or right hand side of
the door, on the door, on the porch front. You may want
to refer to some of your neighbour’s house signs
first.
Fitting Process
1) Drill wall using drill bit
2) Insert wall plugs
3) Screw in house plaque
Notes
Don't use brick joints as a mounting position. Use solid
brickwork to ensure a secure fixing. We recommend using
1mm smaller drill bit, and then use the correct sized bit.
This will prevent the drill bit from drifting. Ensure template
has been taped into position prior to drilling and the
position is checked with a spirit level.
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